Lightweight Add to SEEK Pass User Guide

Add to SEEK Pass enables users to seamlessly and efficiently add their credentials from the source. This adds trust to their claims and allows your credentials to stand out in the employment market.

Step 1: Download the user data template on SEEK Pass Partner

After your campaign end date, you will be able to download a file to access the consenting user email addresses. This file is a CSV containing template rows with all the columns relevant to your credential type, including user emails pre-filled.Please access and download your template as soon as possible. You are highly encouraged to download the file within 48 hours.You'll need to upload the completed template onto the platform within 5 days so we can meet the timeline we've promised users.

Step 2: Prepare your return file

Email matching

We've verified with each user that the email address they have provided is the one that they use with your institution. Use these emails to find their data in your system, then send us back the credential information.

Filling out the template

The template file provided in Step 1 contains columns specific to each credential type. Fill out the template with the data matching each pre-filled user email according to the correct section below.

Additionally,

Do not remove, edit, or re-order column headings
Do not add additional emails which are not present in the provided template
Do not remove any rows or columns from the template
If you are unable to match a provided email with a user in your system, leave the additional fields blank, retaining the pre-filled email value
For optional fields, leave the column blank. Do not fill with placeholder values such as "N/A", "None", etc.
When inputting users' names, ensure that you include their full name, including first name, middle names (if available), and last name. Do not include any additional formatting such as commas or additional hyphens which do not appear in the person's name, and only provide full name in the specified order

Step 3: Upload the data on SEEK Pass Partner

Important: Do not share any user information or data files via email

Once you have completed each field in the template:

Save your file as a CSV document with UTF-8 encoding. In Excel, select the option that most closely matches CSV UTF-8 (Comma delimited) (*.csv). Native Excel formats such as .xls, .xlsx, etc. will not be accepted.
You'll need to upload the completed file onto the platform within 5 days so we can meet the timeline we've promised users
Reach out to your contact directly OR email our partnerships team at partnerships@seekpass.co if you run into any issues here.

Step 4: That's it! We'll take it from here

We'll turn your user data into credentials that are automatically awarded.Once awarded, the credentials are instantly shared with SEEK, Jobstreet, or Jobsdb, and your students are notified.

Frequently Asked Questions

How do we handle multiple credentials for a single user?Each credential requires a separate entry in the return file. If a user has more than one credential, you'll need to create a new line to provide their additional information. To ensure all relevant details are captured, please provide all credentials related to the user email address. SEEK Pass prevents duplicates during the automated processing and sharing of data.

What happens if we don't have any credential data for an email address supplied by a user?If you’re unable to match some of the emails in the template data we’ve supplied, leave the row blank and we'll ensure that the user is contacted. We may give users an additional attempt at providing a new email address, which will be followed by a secondary template download/upload process to provide any missing data.

How do I promote this to my users?You can share your Add to SEEK Pass link through any channel you normally use with your users. Check our branding guidelines and marketing resources pages for guidance.

What will happen once the credential has been awarded to the user by SEEK Pass?The credential will be automatically shared with SEEK, Jobstreet, or Jobsdb, and the user will be notified by SEEK Pass via email.

Once awarded, how will the verified credential appear on SEEK, Jobstreet, or Jobsdb?The verified credential will show on a user's profile and be visible to employers when they apply for jobs, helping them stand out as qualified candidates. Users control their sharing settings and can turn sharing on or off anytime.

Will our user data be used for any other purpose?No, we will only use the user data to award the relevant credentials as part of the Add to SEEK Pass functionality.

What happens if a user selects the Add to SEEK Pass button after the campaign end date?Once the campaign end date has passed, the button will no longer be active, and the user will not be able to proceed with the Add to SEEK Pass journey.

What support channels are available?For your institution: You can reach out to your key SEEK Pass contact at any time, or you can directly reach our team at partnerships@seekpass.coFor your users: We have additional information on Add to SEEK Pass available in our help centre as well as a contact form to raise a support ticket for our team to review.

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